Introduction

At mathieusanders.com, our goal is to provide quality services and products to our customers. This policy outlines our procedures and guidelines for refunds and returns, applicable to our digital services and any future products we may offer.

Digital Services

Compliance Review and Feedback Services

• Cancellation: If you need to cancel your requested service, please contact us as soon as possible. Cancellations made before the service is rendered will be eligible for a full refund. However, once the service has been completed and the feedback or compliance report has been delivered, we cannot offer a refund.
• Refunds: Refunds for digital services are only available under specific circumstances. If you are not satisfied with the quality of the service provided, please contact us within [specific time frame, e.g., 7 days] of receiving the service. Each case will be reviewed individually, and we will strive to resolve any issues to your satisfaction.

Document Update and Business Continuity Consulting

• Refunds for these services will be handled on a case-by-case basis. We encourage open communication throughout the consulting process to ensure that your needs are met. If you feel that the services rendered have not met the agreed-upon standards or objectives, please contact us immediately.

Physical Products (Future Offerings)

• Returns: If we expand our offerings to include physical products, return policies will be provided at that time, based on the nature of the products sold.
• Refund Eligibility: Refunds for returned products will be contingent upon the condition of the product upon return and the reason for return.

General Guidelines

• Contact Requirement: To initiate a return or request a refund, please contact us at contact@mathieusanders.com with your order or service details.
• Processing Time: Refund requests will be processed within [specific time frame, e.g., 14 business days] upon receipt of the request.
• Refund Method: Refunds will be processed using the original method of payment.

Questions

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at contact@mathieusanders.com.

Effective Date

This policy is effective as of January 20, 2024, and may be updated or modified in the future.